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Routine Appointments

Routine appointments to see a doctor or nurse can be made by telephoning the surgery on 01234 567890 between 8:45 am and 6:00pm, except Thursday between 1:00pm and 1:45pm and Fridays after 5pm when reception closes. You may also make an appointment in person between these hours

Appointments can be booked in advance  or up to 3 days ahead.  These appointments are booked at intervals of 10 minutes. Every effort is made to keep to these times.  However, we are sure you will understand that there will be occasions when this overruns.

Please make a separate appointment if more than one member of the family is to be seen.

If you cannot keep your appointment for whatever reason, please ring to cancel it as this frees up the time for someone else. Failure to cancel your appointment may result in your removal from this practice. We lose between 45 - 50 appointments every week because people fail to keep their appointments and do not inform us in advance.

You can also book and cancel appointments online through this website.  If you haven't done this before then you will need to obtain a pin number/password from reception.

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Same Day Appointments

For consultations that cannot wait for a routine appointment, we will endeavour to give you an appointment on the same day. You may not necessarily see the doctor of your choice.

If all the appointments for the day are booked up, the receptionist will ask you to give a brief outline of your problem and pass it to the on-call doctor who will decide to see you as an emergency or if you need to book a subsequent routine appointment.

Please help us and other patients needing emergency attention by not requesting repeat certificates, repeat prescriptions, signing of passports or referrals and long standing medical problems in the same day surgeries.

Telephone Advice

If you wish to speak to your doctor or the nurse for medical advice please leave your telephone number and a brief message with the receptionist and your call will be returned as soon as possible.

If it is an emergency please make this clear to the receptionist.

Home Visits

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Please call between 11am and 3.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.